Customer Service
Customer Service
For your business to have an impact for all the right reasons, your customer care needs to be spot on! We offer a range of industry-recognised qualifications for those that are new to working in a customer care environment to those that are responsible for managing customer care services.
By looking at impression and image, problem solving and effective communications, your staff will gain a better understanding of customer service and be able to carry out their jobs in a customer-friendly, positive manner, ultimately improving customer loyalty.
Customer Service Training Courses
WorldHost Principles of Customer Service - Level 2 Award 100% Funded
Customer Service - Level 2 Apprenticeship
Customer Service - Level 3 Apprenticeship
Bespoke solutions for Business
C&G Level 2 Diploma in Customer Service (QCF)
C&G Level 3 Diploma in Customer Service (QCF)
Calming the Storm - Difficult Customer Resolutions
Can't find what you're looking for. Get in touch to find out more about our bespoke training solutions that can be tailored to meet your specific needs.
Upcoming Courses
Course Title | Start Date |
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15/10/2024 |
Customer Feedback
“The overall experience of working with GCS Training has been an extremely successful one and we hope to replicate this with future trainees. The apprenticeship programme has been a resounding success with all three successfully completing the course and more importantly using this knowledge and experience to move on to attain full time employment. The biggest impact the training had was on the confidence of individuals.
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RCT Homes
Featured Course
This apprenticeship is fully-funded and is designed for learners who are new entrants to business administration roles.
At Level 2 the apprenticeship can be used to recruit and train new staff to your organisation, with suitable roles including business support administrators, office juniors, office supervisors, personal assistants, secretaries or receptionists in a wide range of industries.