Customer Service - Level 2 Apprenticeship
Customer Service - Level 2 Apprenticeship
Our Customer Service Level 2 apprenticeship is fully-funded, and is primarily designed for
those whose role is dedicated to customer service. Learners could be working in sales,
retail, administration, contact centres, health and social care and many other industries.
The Level 2 apprenticeship will take 14 months to complete.
Who is the apprenticeship for?
The apprenticeship can be used to recruit and train new staff to your organisation, with suitable roles including customer service assistants, customer service representatives, receptionists, customer relationship managers, coordinators and team leaders.
To be eligible for apprenticeship funding, the apprentice must be employed for more than 16 hours per week and based in Wales.
The apprenticeship can begin at any point in the year, and is delivered for groups and/or
individuals via a blended learning approach through Teams/Zoom/Skype as appropriate. The learners will typically have sessions and meetings with the tutor assessor every 3 to 4 weeks.
Assessment
As part of the apprenticeship, both the mandatory and optional units will be assessed as an evidence based e-portfolio, which will include knowledge and competency based activities. These can include work-based case studies, witness statements, observations, personal statements and knowledge questioning.
Mandatory units
- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisations
- Manage personal performance and development
- Employee rights and responsibilities
Optional units
Your tutor/assessor will work with you to identify which optional units suit your role and responsibilities, however we recommend:
- Communicate verbally with customers
- Communicate with customers in writing
- Deal with incoming calls from customers
- Make telephone calls to customers
- Process information about customers
- Resolve customer service problems
- Use social media to deliver customer service
- Develop customer relationships
Benefits of the apprenticeship
- Flexible delivery options
- Fantastic CPD opportunity
- Successful learners are invited to our graduation ceremony
- Personal development
- Professional development
- Earn a recognised qualification
Level 3 apprenticeship in Customer Service.
Essential Skills
Under the apprenticeship frameworks, learners will also be expected to complete essential skills:
- Essential Skills Application of Number
- Essential Skills Communication
- Essential Skills Digital Literacy
Our credentials
Our Customer Service apprenticeships are delivered by tutors/assessors who have exceptional experience in both the practical application of customer service methodology and in delivering tailored support to each individual employer.
01792 284400
This course is listed in the following training categories:
Related Courses
Quality
Quality teaching means quality results.
Cost
Competitive pricing and no VAT.
Choice
Extensive course portfolio with consultancy and bespoke options.
Book Now
Call us on: 01792 284400.
Customer Feedback
“We have worked in partnership with GCS Training for at least five years. Tutors have always delivered the learning to a very high standard and have consistently demonstrated a professional and supportive attitude towards all candidates which has been well received.
”
ABMU Health Board
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