C&G Level 2 Diploma in Customer Service (QCF)


C&G Level 2 Diploma in Customer Service (QCF)

Course Overview: 

This qualification reflects the skills and knowledge required of people working in a customer service role.

It is also ideal for employees wanting to evidence both knowledge and competence in their given Customer Service role.

Entry Requirements: 

We would require a pre-course meeting to discuss the course and to establish that this level is suitable for the candidate.
Also that the candidate has the ability to demonstrate competence in working practices within their work role.

Course Delivery: 

This is a competence based qualification which is assessed at work or in a simulated workplace. Your assessor will advise you on the most appropriate method of assessment e.g. assessor observation, work product documents, case study etc for each unit so that you build up a portfolio of evidence to meet the standards required by the awarding body.

In order to gain the Diploma, candidates will need to complete five mandatory units as well as optional units.

Progression Opportunities: 

Level 3 Diploma in Customer Service

Additional Information: 

**Funding may be available - subject to eligibility criteria**


01792 284400

GCS Training is a part of Gower College Swansea


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Competitive pricing and no VAT.


Extensive course portfolio with consultancy and bespoke options.

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“The overall experience of working with GCS Training has been an extremely successful one and we hope to replicate this with future trainees. The apprenticeship programme has been a resounding success with all three successfully completing the course and more importantly using this knowledge and experience to move on to attain full time employment. The biggest impact the training had was on the confidence of individuals. ”
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