WorldHost Level 2 Award in the Principles of Customer Service 100% funding available ( subject to eligibility)


WorldHost Level 2 Award in the Principles of Customer Service 100% funding available ( subject to eligibility)

Course Overview: 

This one day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
The session/participant workbook covers modules such as:

  • Principles of customer service
  • The customer
  • Acknowledging customers and using and remembering customers names
  • Making conversation
  • The communication process
  • Effective listening
  • Giving clear information
  • Empathic listening
  • First impressions
  • How to make your first impression a lasting one
  • Professional telephone techniques and other mobile techniques
  • Businesses that "WOW"
  • I'm the nice customer who never comes back and the art of service recovery

    The five key commitments and going the extra mile

Entry Requirements: 

This qualification is suitable for anyone who wants to deliver the highest quality of customer service.

Course Delivery: 

Delegates attend a one day workshop that is delivered by dynamic, enthusiastic and experienced WorldHost qualified trainers. Assessment takes place through a combination of participation and attainment.

Progression Opportunities: 

Candidates can progress to the Level 2 NVQ Certificate/Diploma in Travel and Tourism (QCF) or the Level 3 NVQ Certificate/Diploma in Travel and Tourism (QCF). Alternatively, there are other various job specific NVQs/QCFs available for individuals working in a wide range of industries/sectors. In addition, bespoke courses can be developed and delivered to suit individual business needs.

Additional Information: 

Bespoke courses can be arranged in English or Welsh (minimum number of 10 candidates)
Part funded by the European Social Fund through the Welsh Government


01792 284428

GCS Training is a part of Gower College Swansea


Quality teaching means quality results.


Competitive pricing and no VAT.


Extensive course portfolio with consultancy and bespoke options.

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Call us on: 01792 284400.


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Customer Feedback

“The overall experience of working with GCS Training has been an extremely successful one and we hope to replicate this with future trainees. The apprenticeship programme has been a resounding success with all three successfully completing the course and more importantly using this knowledge and experience to move on to attain full time employment. The biggest impact the training had was on the confidence of individuals. ”
RCT Homes