WorldHost Principles of Customer Service - Level 2 Award 100% Funded
WorldHost Principles of Customer Service - Level 2 Award 100% Funded
This award is a fully-funded one-day short course, which will comprehensively cover the essential principles of customer service for the hospitality, leisure, travel and tourism industries, as well as many other industries where customer service is the key to success.
Who is the award for?
At Level 2, the award is suitable for any individual who aims to delivery excellent customer service to the public and/or fellow colleagues. It's ideal for all levels of employment, and can also be used as a refresher for those already experienced in providing high quality customer service.
This qualification is suitable for anyone who wants to deliver the highest quality of customer service.
Learners will attend a one-day workshop delivered by a dynamic, enthusiastic and experienced WorldHost qualified and approved trainer.
The course is an interactive, engaging experience for staff, covering real-world scenarios with opportunities for discussion and activities to share best practice.
The courses are typically classroom based, however remote delivery can be arranged for bespoke group sessions. The training is proactive, enjoyable and engaging.
The award is assessed through a multiple-choice test, based on topics covered during the day. Gower College Swansea currently have 99% successful pass rate for this course.
Units
- How to create a positive first impression
- First impressions
- Components of customer service
- Needs and expectations
- The power of social media
- Everyone's a winner
- 5 ways to help remember names
- Attitude is everything
- The communication process
- 3 parts to the communication process
- Effective listeners
- Lasting impressions
- Characteristics that are required to deliver great customer service
Benefits of the award
- Development of key skills
- Personal development
- Professional development
- Development of key knowledge
- Supports career progression
Our credentials
Our customer service courses are delivered by tutors/assessors who have exceptional experience in both the practical application of customer service methodology and in delivering tailored support to each individual employer.
100% funded subject to eligibility
A non-UK citizen will be required to provide their proof of residency status( Biometric Residence Card/visa) documents will need to be emailed to us along with completion/signing by the learner of a College enrolment form no later than one week prior to commencement of the course, this will allow the College`s International Department to check eligibility to access Welsh Funding, if not eligible you will have the option to either withdraw from the course or pay the course fee
PLEASE MAKE US AWARE OF THIS AT TIME OF BOOKING
Please note we do not allow Google Translate or any other device for translation of the exam paper
After completing the course you will receive a certificate from Peoples First
01792 284400
Course Dates for World Host
Duration: One day
Venue: Jubilee Court
Interview Required: No
Bilingual Delivery Available: No
This course is listed in the following training categories:
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Quality
Quality teaching means quality results.
Cost
Competitive pricing and no VAT.
Choice
Extensive course portfolio with consultancy and bespoke options.
Book Now
Call us on: 01792 284400.
Customer Feedback
“Since our partnership with GCS Training and the training received, we have now secured new contracts with other major companies, which will benefit us in the future. We have used this training to achieve a more efficient and productive service.
”
Bernard Davies Commercials
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