Courses

This qualification reflects the skills and knowledge required of people working in a customer service role. It is also ideal for employees wanting to evidence both knowledge and competence in their given Customer Service role.

The Advice & Guidance apprenticeship is aimed at individuals employed within supporting roles who provide information and guidance onto others. Candidates should operate within support networks and be responsible for a caseload of clients to enable them to meet the requirements of the mandatory units.

It is a requirement that every item of portable electrical equipment used in a commercial environment e.g. offices, shops, hotels, factories, schools, rented accommodation etc. is maintained. This means it has been inspected, tested and certified as being safe to use. This applies to all portable electrical equipment e.g.: kettles, toasters, I T equipment

The Level 3 Certificate in Occupational Health and Safety is suitable for managers and supervisors, in all industry sectors, who have responsibilities for health and safety and wish to develop their skills further. It is also suitable for those new to a health and safety role, or health and safety practitioners who wish to progress their career with a professional qualification. This course is accredited by City & Guilds.

The City and Guilds Level 5 NVQ Diploma in Occupational Health and Safety Practice is suitable for Managers who have responsibilities for health and safety and wish to develop their skills further.  The qualification is for candidates who wish to develop their skills and knowledge in managing health and safety for the workplace.

Covering all the essential knowledge and skills required for a successful career in contact centre operations, this qualification is ideal for those who are able to access workplace-based qualifications. 

The NVQ offers a wide range of optional job-specific units including:   Collect and maintain tourism information and provide advice. Display stock and /or manage the receipt of materials. Resolve customer service problems. Build and maintain relationships and customer profiles with customers not present or face to face. Sell tourism and travel services, products or multi-sector air travel. Assist customers prior to and after travelling. Set up and maintain promotional displays and provide related advice. Process travel services bookings and / or complete foreign exchange transactions. Plan and conduct welcoming events or arrange travel itineraries. Assist with travel and tourism problems and emergencies. Lead people on a guided tour and / or manage delivery of a tour. Present a commentary for a guided tour or assist with transfers. Research travel and destination information. Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector. Obtain and analyse customer feedback and / or monitor business performance.   The City & Guilds qualifications in Travel Services and Tourism Services are aimed at those: performing daily tasks in leisure and tourism services and wish to develop and enhance their skills and knowledge further. already working in a tourism or travel services role (see next page for typical job roles)    

The qualification has been developed for individuals working in, or intending to work, in the healthcare and social care sectors. The qualification will provide a thorough introduction to the principles, values and knowledge needed to work in the healthcare and social care sectors with adults and children and young people. The content for this qualification supports learners to develop their knowledge and understanding of: • the core principles and values which underpin health and social care practice • ways of working in the health and social care sectors • effective practice within health and social care • progression routes to further study or employment within Health and Social Care safeguarding.

The qualification can help you build on your existing experience and improve your skills and prospects of career progression and getting a more senior role in the workplace. Upon successful completion of the course, you will have: • attained Nationally accredited qualifications • a salary while you learn • the ability to apply the knowledge gained from the course to your work Typical Job title(s) / Job role(s) Operational Delivery Officer The work is varied and involves working on the front line in different public-facing environments dealing with different types of customers and delivering a range of public services.

The qualification is practice-based and assesses learners’ knowledge and competence to practice in the work place. It provides the opportunity to enrich knowledge and skills using both mandatory content and optional units in settings focused on children and young people, such as domiciliary or residential child care, residential family centres or foster care and community based healthcare settings. In particular, learners will be able to demonstrate that they: • understand, and apply in practice, the principles and values which underpin health and social care • understand, and apply in practice, child-centred approaches • promote and support effective practice within health and Social Care • are aware of key policies within the sector and understand how these affect service development and delivery • work in partnership with children, their families/carers and a range of professionals and apply a range of problem solving techniques • reflect on practice to continuously improve • use literacy, numeracy and digital competency skills as appropriate in their role.

This qualification aims to develop the knowledge, understanding, behaviours and skills that underpin Professional Practice within the Health and Social Care sector. This qualification has been developed in close collaboration with key sector stakeholders, including Social Care Wales and Health Education and Improvement Wales (HEIW).

This qualification is primarily aimed at candidates who work or would like to work within the logistics environment. The qualification can be used as the competence based element of the logistics apprenticeship.   SFI funding up to 70% available - *eligibility criteria applies*  

This qualification is designed for learners who work within the Housing Sector The course aims to: • Provide evidence that learners can develop and maintain relationships with stakeholders in a housing context • Maintain professional behavior and working relationships in a housing context • Maintain the health safety and security of self and others.   SFI funding up to 70% available - *eligibility criteria applies*  

This qualification is designed for learners who work in banks, building societies, mortgage providers, debt collection agencies, finance / HP providers and customer service organisations

This qualification is primarily aimed at candidates who work or would like to work as a senior team member in a warehousing environment within the logistic sector.   SFI funding up to 70% available - *eligibility criteria applies*