C&G Level 2 Certificate/Diploma in Business and Administration (QCF)


C&G Level 2 Certificate/Diploma in Business and Administration (QCF)

Course Overview: 

Learners will be expected to possess a sound knowledge and experience of administration systems in the workplace. This qualification is ideal if you want to gain a qualification which recognises and confirms your skills and competence in a range of administrative tasks or if you are aspiring to progress to a supervisory or team leading role in the future.

The QCF/ NVQ offers a wide range of job-specific optional units covering topics such as: 

  • using office equipment
  • producing documents
  • storing and retrieving information
  • handling mail
  • making and receiving telephone calls
  • using electronic message systems
  • providing reception services
  • meeting and welcoming visitors
  • using diary systems
  • researching, organising and reporting data
  • solving business problems
  • supporting the organisation and/or the co-ordination of an event
  • supporting the organisation of business travel or accommodation
  • maintaining and issuing stock items

The City & Guilds Level 2 QCF/NVQ Certificate in Business and Administration is aimed at those:

  • performing daily tasks in business and administration and wish to develop and enhance their skills and knowledge further
  • already working in an administrative role within an organisation.

The qualification can help you build on your existing experience and improve your skills and prospects of getting a more senior role in the workplace.

Upon successful completion of the course, you will have:

  • attained an accredited qualification
  • a QCF qualification that gives you greater flexibility when studying and allows you to transfer credits across qualifications. You will be awarded credits for each unit you complete.
  • the ability to apply the knowledge gained from the course to your work
Entry Requirements: 

We would require a pre-course meeting to discuss the course and to establish that this level is suitable for you. We will also check that the candidate has the ability to demonstrate competence in working practices within their current work role.

There are no formal entry requirements for candidates undertaking this NVQ; however candidates must have the potential and opportunity to gain evidence for the qualification in the work place and ideally should be employed in a business and administration role. Therefore, employer agreement and consent is essential.
You will have learned your skills on the job or by attending training courses and your assessor will help you to identify if there are any skills gaps which need to be filled prior to assessment.

Course Delivery: 

The NVQ is a competence based qualification, delivered through work based learning. Once an individual training plan is agreed and set up with the candidate, then the assessor will provide the necessary support and guidance.

The assessor will assist the candidate in identifying suitable evidence and assessment methods for each unit. Depending on the unit selected, assessment can be carried out by a variety of different methods e.g. to cover ‘performance’ the candidate portfolio can include evidence such as work products (copies of documents etc), assessor observations, witness testimony and written answers or verbal questioning can be used to confirm knowledge and understanding.

To achieve the Level 2 QCF/NVQ Certificate in Business and Administration, learners must achieve a minimum of 21 credits in total.

This is made up of nine credits from the mandatory units in Group A

Level 2 Mandatory Group A

Unit 201 – Manage own performance in a business environment
Unit 202 – Evaluate and improve own performance in a business environment
Unit 203 – Work in a business environment
Unit 204 – Communicate in business environment

Optional Group B (minimum of seven credits required from this group)

Unit choices are extensive reflecting the diverse business and administration roles in various industries and organisations – examples of unit topics are listed in the course overview above.

Optional Group C (0-5 credits allowed from this group which includes IT imported units)

Also, there is scope to choose some Level 1 or Level 3 units to make up the credit values, however at least 14 credits must be achieved from Level 2 units.

Progression Opportunities: 

It allows candidates to progress into a more senior role or possibly (depending on job role) to progress on to the following City & Guilds qualification: 

Additional Information: 

The faculty is represented by assessors and tutors who have all previously worked at management levels within industry. They are qualified in business administration, customer service and management principles and between them cover all major business management, marketing and learning and development fields.

The team members include qualified assessors, internal verifiers and teachers who, between them, have many years’ experience of assessing, teaching and training. The team currently works with a wide variety of organisational providing business and administration courses to both the public and private sector.


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