Contact Centre
Contact Centre
These nationally-recognised qualifications cater for all those working in contact centre environments. Depending on the level, the courses cover developing personal and organisational effectiveness, customer service delivery, health and safety procedures, the use of systems and technology, team supervision, dealing with difficult customers, resource planning and management techniques.
Contact Centre Training Courses
Contact Centre Operations Level 3 (Apprenticeship)
NVQ Contact Centre Operations Level 2
NVQ Contact Centre Operations Level 3
Contact Centre Operations Level 2 ( Foundation Apprenticeship)
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Customer Feedback
“The Regional Training Agency seeks to provide relevant, practical and professional high quality training for support staff in schools. Working in association with GCS Training has meant we’ve been able to offer hands-on training in the workshop, for site staff wishing to improve their practical skills. The facilities and training were excellent, and received outstanding evaluations from our delegates. We’re thrilled with the result and look forward to working with GCS Training at Gower College Swansea again in the future.
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Jemima Malam | Regional Training Agency
Featured Course
The Level 5 qualifications in Management Coaching and Mentoring are designed for practising middle managers and those aspiring to senior management to develop management coaching and mentoring skills, helping you to identify the links between management coaching, mentoring and the achievement of business goals.