Contact Centre Operations Certificate Level 2 (QCF)


Contact Centre Operations Certificate Level 2 (QCF)

Course Overview: 

Course aim:

  • To provide a flexible qualification that allows focus on technical jobs
  • Accomplishment of cross sector skills, completed in the workplace
  • Improved staff morale and motivation
  • Nationally recognised qualification for key staff
  • Recognition of existing skills and the opportunity to develop new skills
  • Job satisfaction
  • Career progression
Entry Requirements: 

This qualification is suitable for those who have particular customer service and administrative job roles within the contact centre industry.

Course Delivery: 

With the support of your assessor you will undertake work based assessments, observations, witness testimonies, case studies, statements and work based evidence

Progression Opportunities: 

QCF Level 3 Diploma in Contact Centre Operations, suitable for those in a supervisory, team leader and coaching role or Level 3 in Advice & Guidance

Additional Information: 

Up to 70% funding available. Eligibility criteria applies.


01792 284400

GCS Training is a part of Gower College Swansea


Quality teaching means quality results.


Competitive pricing and no VAT.


Extensive course portfolio with consultancy and bespoke options.

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Call us on: 01792 284400.


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Customer Feedback

“Since our partnership with GCS Training and the training received, we have now secured new contracts with other major companies, which will benefit us in the future. We have used this training to achieve a more efficient and productive service. ”
Bernard Davies Commercials