Level 2 & 3 NVQ Certificate/Diploma in Tourism/Travel Services


Level 2 & 3 NVQ Certificate/Diploma in Tourism/Travel Services

Course Overview: 

Learners will be expected to possess a sound knowledge and experience of travel and tourism related services. This qualification is ideal if:

  • you want to gain a qualification which recognises and confirms your skills and competence in a range of leisure or and tourism related services


  • if you are aspiring to progress to a supervisory or team leading role in the future.
Entry Requirements: 

We would require a pre-course meeting to discuss the course and to establish that this level is suitable for you ‘the candidate’. We will also check that the candidate has the ability to demonstrate competence in working practices within their current work role.
There are no formal entry requirements for candidates undertaking this NVQ; however candidates must have the potential and opportunity to gain evidence for the qualification in the work place and ideally should be employed in a Leisure, Tourism or Tourism services role. Therefore, employer agreement and consent is essential. You will have learned your skills on the job or by attending training courses and your assessor will help you to identify if there are any skills gaps which need to be filled prior to assessment.

Course Delivery: 

To achieve the Level 2/3 NVQ Certificate or Diploma Tourism / Travel Services a student must complete the following mandatory units:


Mandatory Units

Typical Job Roles

Level 2 NVQ Certificate in Tourism Services


  • Give customers a positive impression of yourself and your organisation
  • Ensure responsibility for actions to reduce risks to health and safety
  • Develop and maintain your effectiveness at work in a travel and tourism environment


  • Visitor Services 
  • Accommodation Organiser
  • Tourist Information Centre Staff
  • Event Staff

Level 2 NVQ Diploma in Travel Services

  • Travel Sales Consultant
  • Tour Operators

- Field Staff

  • Holiday Rep
  • Tour Guide

Level 3 NVQ Certificate in Tourism Services


  • Organise your work and personal development
  • Ensure responsibility for actions to reduce risks to health and safety
  • Rep / Staff Supervisor
  • Tour Guiding

     – Senior Roles

  • Visitor Services

     – Senior Roles

  • Tourism and Event Managers

Level 3 NVQ Diploma in Travel Services

  • Travel Office Manager
  • Sales Supervisor
  • Tour Operators

– Head Staff

The rest of the qualification is made up of optional units reflecting the diverse travel services / tourism roles in various industries and organisations – examples of unit topics are listed in the course overview on the first page.

Additional Information: 

The NVQ is a competence based qualification, delivered through work based learning.  Once an individual training plan is agreed and set up with the candidate, then the assessor will provide the necessary support and guidance. The assessor will assist the candidate in identifying suitable evidence and assessment methods for each unit. Depending on the unit selected, assessment can be carried out by a variety of different methods e.g. to cover ‘performance’ the candidate portfolio can include evidence such as work products (copies of documents etc), assessor observations, witness testimony and written answers or verbal questioning can be used to confirm knowledge and understanding.


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GCS Training is a part of Gower College Swansea

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