C&G Level 3 Diploma in Customer Service (QCF)
C&G Level 3 Diploma in Customer Service (QCF)
This qualification is aimed at candidates who will be delivering and managing service and will be accountable in their area of practice. Candidates will be working without direct supervision or on their own, such as in a commercial Customer Service environment.
This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those who:
- Can influence what happens in work
- Use the organisation’s rules and systems flexibly to deliver good service
- Question the way things are done and suggest improvements
- Have good communication skills and a wide range of knowledge of what to do, who to see and where to go to get things done for the customer
This NVQ can build on your experience and improve your personal development thereby enabling you to perform more effectively and increase your chances of promotion.
Upon successful completion of the course, students will be able to:
- Demonstrate understanding of customer service
- Champion customer service
- Improve customer relationships
- Monitor and solve customer service problems
- Develop personal performance through delivery of customer service
This is a competence based qualification which is assessed at work or in a simulated workplace. Your assessor will advise you on the most appropriate method of assessment e.g. assessor observation, work product documents, case study etc for each unit so that you build up a portfolio of evidence to meet the standards required by the awarding body.
We offer a range of qualifications which candidates who have successfully completed this course may be interested in undertaking to develop their learning further, including Business and Administration, Advice and Guidance, Retail and Management.
Up to 70% funding available ( Eligibility criteria applies)
01792 284400
This course is listed in the following training categories:
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Quality
Quality teaching means quality results.
Cost
Competitive pricing and no VAT.
Choice
Extensive course portfolio with consultancy and bespoke options.
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Customer Feedback
“Since our partnership with GCS Training and the training received, we have now secured new contracts with other major companies, which will benefit us in the future. We have used this training to achieve a more efficient and productive service.
”
Bernard Davies Commercials
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