Customer Service
Customer Service
For your business to have an impact for all the right reasons, your customer care needs to be spot on! We offer a range of industry-recognised qualifications for those that are new to working in a customer care environment to those that are responsible for managing customer care services.
By looking at impression and image, problem solving and effective communications, your staff will gain a better understanding of customer service and be able to carry out their jobs in a customer-friendly, positive manner, ultimately improving customer loyalty.
Customer Service Training Courses
WorldHost Principles of Customer Service - Level 2 Award 100% Funded
Customer Service - Level 2 Apprenticeship
Customer Service - Level 3 Apprenticeship
Bespoke solutions for Business
C&G Level 2 Diploma in Customer Service (QCF)
C&G Level 3 Diploma in Customer Service (QCF)
Calming the Storm - Difficult Customer Resolutions
Can't find what you're looking for. Get in touch to find out more about our bespoke training solutions that can be tailored to meet your specific needs.
Upcoming Courses
Course Title | Start Date |
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15/10/2024 |
Customer Feedback
“"Just wanted to let you know that I had a successful assessment today for Approved Contractor and Domestic Installer with the NICEIC. Part of my being successful is due to the courses I completed with GCS Training and the help you all gave me in passing these courses."
Mashjo Electrical
”
Featured Course
Our Careers, Information and Advice apprenticeship is fully-funded, and is for those who provide impartial information and advice to clients on learning, training and career opportunities. Learners could be working in roles such as job coaches, careers assistants, learning and development support, and employment related services.