NVQ Contact Centre Operations Level 2
NVQ Contact Centre Operations Level 2
Covering knowledge and skills required for a successful career in contact centre operations, this qualification is ideal for those who are able to access workplace-based qualifications.
City and Guilds Level 2 Certificate in Contact Centre Operations.
Course Delivery:
There will be an information and induction session prior to the course commencing. The induction will include enrolment to City and Guilds and Gower College Swansea. The programme will be delivered through blended learning i.e. assessments in the workplace and/or on-line meetings via Teams.
C&G Level 2 Course Structure:
Mandatory Units:
Improve personal effectiveness at work in a contact centre
Comply with health and safety procedures in a contact centre
Optional units from a selection including:
Use systems and technology during customer contact in a contact centre
Deliver customer service through a contact centre
Carry out direct sales activities in a contact centre
Using email
Deal with incoming calls from customers
Progression Opportunities:
QCF Level 3 Diploma in Contact Centre Operations or QCF Level 3 Advice & Guidance suitable for those in a supervisory, team leader and coaching role.
Additional Information:
Benefits to the Learner
High Quality National and Industry recognised qualification
Potential career progression
Benefits to the Employer
Learning and qualifications with Government backed funding
Minimal disruption from the workplace
A better skilled workforce
Motivated employees
Our credentials: The faculty is represented by tutors/assessors who have previously worked in a Contact Centre and are fully qualified in their fields.
Please contact: GCS Training - Tel. 01792 284400 or email training@gcs.ac.uk
01792 284400
This course is listed in the following training categories:
Customer Feedback
“The overall experience of working with GCS Training has been an extremely successful one and we hope to replicate this with future trainees. The apprenticeship programme has been a resounding success with all three successfully completing the course and more importantly using this knowledge and experience to move on to attain full time employment. The biggest impact the training had was on the confidence of individuals.
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