Customer Service
Customer Service
For your business to have an impact for all the right reasons, your customer care needs to be spot on! We offer a range of industry-recognised qualifications for those that are new to working in a customer care environment to those that are responsible for managing customer care services.
By looking at impression and image, problem solving and effective communications, your staff will gain a better understanding of customer service and be able to carry out their jobs in a customer-friendly, positive manner, ultimately improving customer loyalty.
Customer Service Training Courses
WorldHost Principles of Customer Service - Level 2 Award 100% Funded
Customer Service - Level 2 Apprenticeship
Customer Service - Level 3 Apprenticeship
Bespoke solutions for Business
C&G Level 2 Diploma in Customer Service (QCF)
C&G Level 3 Diploma in Customer Service (QCF)
Calming the Storm - Difficult Customer Resolutions
Can't find what you're looking for. Get in touch to find out more about our bespoke training solutions that can be tailored to meet your specific needs.
Upcoming Courses
Course Title | Start Date |
---|---|
15/10/2024 |
Customer Feedback
“Since our partnership with GCS Training and the training received, we have now secured new contracts with other major companies, which will benefit us in the future. We have used this training to achieve a more efficient and productive service.
”
Bernard Davies Commercials
Featured Course
It is a requirement that every item of portable electrical equipment used in a commercial environment e.g. offices, shops, hotels, factories, schools, rented accommodation etc. is maintained. This means it has been inspected, tested and certified as being safe to use. This applies to all portable electrical equipment e.g.: kettles, toasters, I T equipment