WorldHost Level 2 Award in the Principles of Customer Service


WorldHost Level 2 Award in the Principles of Customer Service

Course Overview: 

This one day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
The session/participant workbook covers modules such as:

  • Principles of customer service
  • The customer
  • Acknowledging customers and using and remembering customers names
  • Making conversation
  • The communication process
  • Effective listening
  • Giving clear information
  • Empathic listening
  • First impressions
  • How to make your first impression a lasting one
  • Professional telephone techniques and other mobile techniques
  • Businesses that "WOW"
  • I'm the nice customer who never comes back and the art of service recovery

    The five key commitments and going the extra mile

Entry Requirements: 

This qualification is suitable for anyone who wants to deliver the highest quality of customer service.

Course Delivery: 

Delegates attend a one day workshop that is delivered by dynamic, enthusiastic and experienced WorldHost qualified trainers. Assessment takes place through a combination of participation and attainment.

Progression Opportunities: 

Candidates can progress to the Level 2 NVQ Certificate/Diploma in Travel and Tourism (QCF) or the Level 3 NVQ Certificate/Diploma in Travel and Tourism (QCF). Alternatively, there are other various job specific NVQs/QCFs available for individuals working in a wide range of industries/sectors. In addition, bespoke courses can be developed and delivered to suit individual business needs.

Additional Information: 

Bespoke courses can be arranged in English or Welsh (minimum number of 10 candidates)
Upto 70%  funding subject to eligibility


01792 284428

Course Dates for WorldHost Level 2 Award in the Principles of Customer Service

C&G | Level 2 | £110 exempt from vat | Ref: | Request a booking
Time: 9am - 5pm
Duration: 1 day
Venue: Jubilee Court
Interview Required: No
Bilingual Delivery Available: No
Start Date: 10/07/2019

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