WorldHost Level 2 Award in the Principles of Customer Service


WorldHost Level 2 Award in the Principles of Customer Service

Course Overview: 

This one day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
The session/participant workbook covers modules such as:

  • Principles of customer service
  • The customer
  • Acknowledging customers and using and remembering customers names
  • Making conversation
  • The communication process
  • Effective listening
  • Giving clear information
  • Empathic listening
  • First impressions
  • How to make your first impression a lasting one
  • Professional telephone techniques and other mobile techniques
  • Businesses that "WOW"
  • I'm the nice customer who never comes back and the art of service recovery

    The five key commitments and going the extra mile

Entry Requirements: 

This qualification is suitable for anyone who wants to deliver the highest quality of customer service.

Course Delivery: 

Delegates attend a one day workshop that is delivered by dynamic, enthusiastic and experienced WorldHost qualified trainers. Assessment takes place through a combination of participation and attainment.

Progression Opportunities: 

Candidates can progress to the Level 2 NVQ Certificate/Diploma in Travel and Tourism (QCF) or the Level 3 NVQ Certificate/Diploma in Travel and Tourism (QCF). Alternatively, there are other various job specific NVQs/QCFs available for individuals working in a wide range of industries/sectors. In addition, bespoke courses can be developed and delivered to suit individual business needs.

Additional Information: 

Bespoke courses can be arranged in English or Welsh (minimum number of 10 candidates)
Upto 70%  funding subject to eligibility


01792 284428

Course Dates for WorldHost Level 2 Award in the Principles of Customer Service

C&G | Level 2 | £110 exempt from vat | Ref: | Request a booking
Time: 9am - 5pm
Duration: 1 day
Venue: Jubilee Court
Interview Required: No
Bilingual Delivery Available: No
Start Date: 10/07/2019

GCS Training is a part of Gower College Swansea


Quality teaching means quality results.


Competitive pricing and no VAT.


Extensive course portfolio with consultancy and bespoke options.

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Call us on: 01792 284400.


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Customer Feedback

“The Regional Training Agency seeks to provide relevant, practical and professional high quality training for support staff in schools.  Working in association with GCS Training has meant we’ve been able to offer hands-on training in the workshop, for site staff wishing to improve their practical skills.  The facilities and training were excellent, and received outstanding evaluations from our delegates.  We’re thrilled with the result and look forward to working with GCS Training at Gower College Swansea again in the future. ”
Jemima Malam | Regional Training Agency