C&G Level 2 Diploma in Customer Service (QCF)
C&G Level 2 Diploma in Customer Service (QCF)
This qualification reflects the skills and knowledge required of people working in a customer service role.
It is also ideal for employees wanting to evidence both knowledge and competence in their given Customer Service role.
We would require a pre-course meeting to discuss the course and to establish that this level is suitable for the candidate.
Also that the candidate has the ability to demonstrate competence in working practices within their work role.
This is a competence based qualification which is assessed at work or in a simulated workplace. Your assessor will advise you on the most appropriate method of assessment e.g. assessor observation, work product documents, case study etc for each unit so that you build up a portfolio of evidence to meet the standards required by the awarding body.
In order to gain the Diploma, candidates will need to complete five mandatory units as well as optional units.
Level 3 Diploma in Customer Service
**Funding may be available - subject to eligibility criteria**
01792 284400
This course is listed in the following training categories:
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