Calming the Storm - Difficult Customer Resolutions
Calming the Storm - Difficult Customer Resolutions
This course is aimed at individuals of all levels who deal with customers in their job role. The individuals can include front line staff, managers and supervisors.
In every organisation, it is inevitable that at some stage a customer problem can occur. It is not always the problem that the customer will remember but it is how the problem was dealt with that will always be recalled. Effective and efficient service recovery will often determine whether that customer remains loyal to your organisation, or chooses to use a competitor. This course aims to examine effective ways to improve customer relations through problem solving.
By the end of the course, delegates will be able to:
- Identify specific customer problems
- Suggest effective methods to solve problems
- Identify who they can ask for help
- Recognise good and bad problem solving techniques
- Recognise effects of poor service recovery
- Identify ways to improve service recovery based on customer feedback
No formal qualifications are required to allow entry onto this course.
The course is delivered on a BESPOKE basis only to organisations and requires a group booking of approximately 8 learners or more, for a fee of £75 pp vat exempt .
(Delivery can be at the college or your own premises)
The course is delivered using a mix of activities and group discussions. Activities will include identifying your organisations products and/or services, and advising on their features and benefits.
NVQ in Customer Service (depending on job role/activities) plus a selection of one day customer service and communication workshops are available, including:
- Dealing with customers
- Successful Customer Service through dynamic team performance
- Understanding and delivering customer service
- Improve customer relations through effective communication
Price on application
Can be delivered at company premises
01792 284400
This course is listed in the following training categories:
Related Courses
Quality
Quality teaching means quality results.
Cost
Competitive pricing and no VAT.
Choice
Extensive course portfolio with consultancy and bespoke options.
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Call us on: 01792 284400.
Customer Feedback
“The Regional Training Agency seeks to provide relevant, practical and professional high quality training for support staff in schools. Working in association with GCS Training has meant we’ve been able to offer hands-on training in the workshop, for site staff wishing to improve their practical skills. The facilities and training were excellent, and received outstanding evaluations from our delegates. We’re thrilled with the result and look forward to working with GCS Training at Gower College Swansea again in the future.
”
Jemima Malam | Regional Training Agency
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