Bespoke solutions for Business
Bespoke solutions for Business
This service is aimed at Companies of all sizes who have identified the need for training and awareness of their Customer Service practices and procedures. We can support individuals at all levels including front line staff, managers and supervisors. We are keen to work with companies to identify business improvements within their ‘customer service’ strategy and explore how excellence in this area will give your company a competitive edge and enhance the customer experience.
No formal qualifications are required to allow entry onto this course.
The modules can be delivered at the customer’s premises or at the college using a mix of activities and/or small group or 1-1 coaching.
NVQ/QCF in Customer Service (depending on job role/activities)
Themes can include:
- Understanding the science of Customer Service
- Identifying the organisation’s customers and their expectations
- Investigating the importance of first impressions
- Developing effective communication skills
- Deal effectively with difficult customers
These themes are a small sample of what we can offer and can be tailored to meet specific company requirements.
The faculty is represented by tutors who have all previously worked in senior Customer Service posts in industry. Between them, they have experience of dealing with any of the situations requiring excellence in this field. Most are also qualified teachers and trainers.
The team currently work with a wide variety of organisations providing Customer Service training to both the public and private sector.
01792 284400
This course is listed in the following training categories:
Customer Feedback
“The Regional Training Agency seeks to provide relevant, practical and professional high quality training for support staff in schools. Working in association with GCS Training has meant we’ve been able to offer hands-on training in the workshop, for site staff wishing to improve their practical skills. The facilities and training were excellent, and received outstanding evaluations from our delegates. We’re thrilled with the result and look forward to working with GCS Training at Gower College Swansea again in the future.
”
Jemima Malam | Regional Training Agency
Featured Course
The programme will be delivered through a series of 7 structured workshops, which will give the student underpinning knowledge for the assignments. This will be delivered at the employers premises. This will be supplemented by ongoing individual tutorial support and NVQ completion.
Full Funding for a limited number of places.