Customer Service
Customer Service
For your business to have an impact for all the right reasons, your customer care needs to be spot on! We offer a range of industry-recognised qualifications for those that are new to working in a customer care environment to those that are responsible for managing customer care services.
By looking at impression and image, problem solving and effective communications, your staff will gain a better understanding of customer service and be able to carry out their jobs in a customer-friendly, positive manner, ultimately improving customer loyalty.
Customer Service Training Courses
WorldHost Principles of Customer Service - Level 2 Award 100% Funded
Customer Service - Level 2 Apprenticeship
Customer Service - Level 3 Apprenticeship
Bespoke solutions for Business
C&G Level 2 Diploma in Customer Service (QCF)
C&G Level 3 Diploma in Customer Service (QCF)
Calming the Storm - Difficult Customer Resolutions
Can't find what you're looking for. Get in touch to find out more about our bespoke training solutions that can be tailored to meet your specific needs.
Upcoming Courses
Course Title | Start Date |
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15/10/2024 |
Customer Feedback
“Over many years, we have worked with GCS Training to train a large number of apprentices and I am very happy with the training my staff receive. Customers are pleased with the work completed and our turnover has increased.
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Ken Williams Motors
Featured Course
This Level 4 qualification is aimed at experienced electricians with a good knowledge of inspection and testing and will develop a deeper understanding of the principles of installation design and specification. The course is theory based, taking candidates from a basic knowledge of BS 7671 to a thorough grasp of design principles to meet the requirements of that standard and particularly emphasising on the safe and ergonomic design on an installation which complies with relevant statutes, regulations; industry standards, and sound engineering practices.