Contact Centre
Contact Centre
These nationally-recognised qualifications cater for all those working in contact centre environments. Depending on the level, the courses cover developing personal and organisational effectiveness, customer service delivery, health and safety procedures, the use of systems and technology, team supervision, dealing with difficult customers, resource planning and management techniques.
Contact Centre Training Courses
Contact Centre Operations Level 3 (Apprenticeship)
NVQ Contact Centre Operations Level 2
NVQ Contact Centre Operations Level 3
Contact Centre Operations Level 2 ( Foundation Apprenticeship)
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Customer Feedback
“"Just wanted to let you know that I had a successful assessment today for Approved Contractor and Domestic Installer with the NICEIC. Part of my being successful is due to the courses I completed with GCS Training and the help you all gave me in passing these courses."
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Featured Course
The course is designed for managers and supervisors with day to day health and safety responsibilities.
The IOSH courses are nationally recognised and respected qualifications, designed and quality controlled by the Institute of Occupational Health and Safety.