Contact Centre

Logos

Contact Centre

Contact Centre

These nationally-recognised qualifications cater for all those working in contact centre environments. Depending on the level, the courses cover developing personal and organisational effectiveness, customer service delivery, health and safety procedures, the use of systems and technology, team supervision, dealing with difficult customers, resource planning and management techniques.

Contact Centre Training Courses

Contact Centre Operations Level 3 (Apprenticeship)

Covering all the essential knowledge and skills required for a successful career in contact centre operations, this qualification is ideal for those who are able to access workplace-based qualifications. 

NVQ Contact Centre Operations Level 2

This qualification is suitable for those who have particular customer service and administrative job roles within the contact centre industry.        

NVQ Contact Centre Operations Level 3

The Level 3 will suit you if you are working in a contact centre and have some relevant knowledge and skills, usually from a role where you are either in a team leader, supervisor, management role or wanting to develop your skills for management opportunities.

Contact Centre Operations Level 2 ( Foundation Apprenticeship)

Covering all the essential knowledge and skills required for a successful career in contact centre operations, this qualification is ideal for those who are able to access workplace-based qualifications.    Level 2 will suit you if you are working in a contact centre and have some relevant knowledge and skills, usually from a role where you've been supervised.   Fully Funded *Subject to availability and eligibility criteria

 

Can't find what you're looking for. Get in touch to find out more about our bespoke training solutions that can be tailored to meet your specific needs.

 

GCS Training is a part of Gower College Swansea

Quality

Quality teaching means quality results.

Cost

Competitive pricing and no VAT.

Choice

Extensive course portfolio with consultancy and bespoke options.

Book Now

Call us on: 01792 284400.

 

facebook Twitter GCS Training RSS News Icon

Customer Feedback

“Working with GCS Training, we have been able to meet all of parking services’ training needs to a schedule that fitted in with our operational needs. ”
Neath Port Talbot CBC