Contact Centre
Contact Centre
These nationally-recognised qualifications cater for all those working in contact centre environments. Depending on the level, the courses cover developing personal and organisational effectiveness, customer service delivery, health and safety procedures, the use of systems and technology, team supervision, dealing with difficult customers, resource planning and management techniques.
Contact Centre Training Courses
Contact Centre Operations Level 3 (Apprenticeship)
NVQ Contact Centre Operations Level 2
NVQ Contact Centre Operations Level 3
Contact Centre Operations Level 2 ( Foundation Apprenticeship)
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Customer Feedback
“Working with GCS Training, we have been able to meet all of parking services’ training needs to a schedule that fitted in with our operational needs.
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Neath Port Talbot CBC
Featured Course
Non funded fee £899 100% FUNDED subject to eligibility
NEBOSH certificates are suitable for managers, supervisors and employees in all industry sectors with responsibility and or a keen interest in construction health and safety.