Solving Problems and Making Decisions ILM Level 3


Solving Problems and Making Decisions ILM Level 3

Course Overview: 

The aim of this unit is to develop knowledge and understanding of solving problems and making decisions as required by a practising or potential first line manager. 

On completion of this unit, delegates will know how to:

  • Describe a problem, its nature, scope and impact
  • Gather and interpret information to solve a problem
  • Identify possible options available
  • How to effectively present a case supported by facts and evidence
Entry Requirements: 

There are no formal entry requirements, but participants will normally be either practising or aspiring first line managers with the opportunity to meet the assessment demands, and have a background that will enable them to benefit from the programme.

Course Delivery: 

The course covers the following topics:

  • Simple ways to recognise, investigate and analyse problems
  • Creative thinking techniques
  • How to differentiate between data and information, qualitative and quantitative information
  • How to gather and interpret information in order to evaluate options
  • The importance of adequate and relevant information for effective decision making
  • Simple decision making techniques
  • Effective presentation of a case
  • Monitoring and review techniques to evaluate outcomes of problem solving activities

The course is delivered over two days and learners will be expected to undertake structured guided learning; examples include the following:

  • Directed assignments
  • Supported individual study or practice
  • E-learning activities

Learners will be assessed by means of an assignment set and marked by the Institute. The assignment is designed to test candidates’ knowledge and understanding of the learning outcomes set by the Institute and assignments must meet the minimum marks in order to succeed.

Progression Opportunities: 

Delegates will have the opportunity to build on this unit to achieve the ILM Level 3 Award in First Line Management. In order to do this, delegates will be required to complete the mandatory unit ‘Solving Problems and Making Decisions’ plus two other units from the following selection :

  • Improvement through change management
  • Coaching and training to maximise potential
  • Managing health and safety in the workplace
  • Managing conflict and assertiveness strategies
  • Organising and delegating
  • Motivating to maximise performance
  • Introduction to leadership
  • Managing stress in the workplace
  • Understanding culture and ethics in organisations
  • Marketing essentials

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