James Jenkins (WAMITAB)
James is the lead tutor for our WAMITAB programmes (an awarding organisation and charity that develops qualifications for those working in facilities management, resource management and recycling from operative to management level. He also delivers:

• NEBOSH National General Certificate in Occupational Health and Safety NGC1, NGC2 & NGC3
• NEBOSH Certificate in Environmental Management NCC1 & NCC2
• IOSH Managing Safely     
• City and Guilds Level 5 in Occupational Health and Safety (NVQ)

John Hindley (Engineering / Manufacturing)
John has worked in the private sector with experience as a continuous improvement coach and team leader (health and safety being one of his prime responsibilities). He has also designed and implemented continuous improvement programmes for Corus including implementing 5s Systems and Lean Principles. 

Since joining GCS Training, John has worked with a number of companies implementing the BITs programme. He has also worked closely with engineers tasked with looking at ways of reducing downtime delays by 15% (due to kit failure) on a shift basis. By instigating the Kaizen Project (one of the modules in the BIT programme) shift delays were initially reduced by 20%.
 
Rosalind Frances Kelly, CIEH Accredited Trainer / Cert Ed, CIHM (Customer Service.)
Commercial Curriculum Coordinator Rosalind manages the Customer Service program at GCS Training for businesses across the private, public and third sectors. She brings with her 26 years of corporate experience from BT.

Debbie Male (Contact Centre Operations)
Curriculum Coordinator Debbie comes from the private sector where she had experience at all levels from call handler to manager. Debbie’s team is currently working with the Police, DVLA and DVSA on a number of programmes. An example of a typical progression route model they have adopted:

• start with Level 2 in Contact Centre Operations – for call handlers (completing this qualification is part of their probation)
• progress onto the Level 3 in Advice and Guidance – for senior staff who have additional responsibilities such as dealing with returns, mentoring etc.

Stephanie Jenkins (Contact Centre Operations)
Stephanie has industry experience of setting up four call centres across the UK for the UK’s largest financial services group.
 
Hilary Thomas (Customer Service)
Hilary has worked in the retail industry and has delivered Customer Service NVQ programmes to call centre staff.
 
Dave Roberson (Warehousing and Storage) 
Dave has 40 years experience working within this sector, most recently as Logistics Manager for a blue chip company. He is currently delivering these programmes to Amazon and a number of smaller private sector businesses in the region.