The learners will be allocated a dedicated tutor/assessor who will work closely with both the learners and employer to ensure the units selected are suited to their individual roles and organisational priorities. The tutor/assessor will visit the learner every 4-6 weeks to assess progress and set objectives for the next period.

The learners will be assigned project work set to their elected units, as well as be expected to gather evidence from their role to demonstrate application of their new skills. The learner may be expected to attend seminars or workshops in addition to work based learning, which will focus on the knowledge element of the qualification and support in developing understanding, skills and experience in this area.

Assessment 

To successfully complete the qualification, learners will undertake written assignments relevant to their individual role and learning environment. They will acquire the knowledge, tools and techniques associated with each unit that they will then implement in their current work environment to build a portfolio of evidence.

The project, work assigned and evidence gathered will be reviewed during the regular group and 1-2-1 meetings with tutors/assessors and used for assessment purposes. Gower College Swansea utilises Smart Assessor which is an online apprenticeship management tool enabling provider, learner and employer to effectively track learner progress.

Mandatory units

• Communication in a business environment
• Understand employer organisations
• Manage personal performance and development
• Developing working relationships with colleagues
• Principles of business document production and information management
• Principles of providing administrative services

Optional units

The following optional units can be selected and delivered:

• Produce business documents
• Produce minutes of meetings
• Administer human resource records
• Using email
• Develop a presentation
• Deliver a presentation 
• Provide administrative support for meetings
• Contribute to the organisation of an event
• and many more!

Benefits of the apprenticeships

The apprenticeship is made up of qualifications and learning that will provide learners with the skills and knowledge required to become competent in their chosen job role.

The framework includes a balance of content in business principles and competencies designed to ensure apprentices have an appropriate set of administration skills to operate in their specific role.

• Achieve a recognised qualification 
• Development of key business skills
• Personal development
• Professional development
• Development of key business knowledge
• Supports career progression 
• Proven business administration competency