Our retail courses are suitable for those that are already competent in basic retail skills but wish to further develop their knowledge and skills in the industry. These are work-based qualifications and you are supported throughout by a qualified assessor.

Our retail training team have more than 40 years experience of managing and assessing in the retail sector in small, large and multi-national retailers across Wales. We also offer an introductory course for those thinking of working in the retail industry, covering topics such as customer needs, customer service, personal presentation and team working.

Retail Training Courses

WorldHost Level 2 Award in the Principles of Customer Service

This one day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.   SFI funding up to 70% available - *eligibility criteria applies*

Level 2 Foundation Apprenticeship in Retail

This framework has been designed for individuals working within a retail environment as a general sales assistant as well as those in more specialist roles, for example beauty consultants or fresh food counter assistants.  Both the Retail Skills and Retail Knowledge qualification contain generic mandatory units which focus on the apprentice’s ability to function effectively in retail. This qualification has full funding for a limited number of places.  


Can't find what you're looking for. Get in touch to find out more about our bespoke training solutions that can be tailored to meet your specific needs.


GCS Training is a part of Gower College Swansea


Quality teaching means quality results.


Competitive pricing and no VAT.


Extensive course portfolio with consultancy and bespoke options.

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Call us on: 01792 284400.


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Customer Feedback

“The Regional Training Agency seeks to provide relevant, practical and professional high quality training for support staff in schools.  Working in association with GCS Training has meant we’ve been able to offer hands-on training in the workshop, for site staff wishing to improve their practical skills.  The facilities and training were excellent, and received outstanding evaluations from our delegates.  We’re thrilled with the result and look forward to working with GCS Training at Gower College Swansea again in the future. ”
Jemima Malam | Regional Training Agency