Customer Service

Customer Service

Customer Service

For your business to have an impact for all the right reasons, your customer care needs to be spot on! We offer a range of industry-recognised qualifications for those that are new to working in a customer care environment to those that are responsible for managing customer care services. By looking at impression and image, problem solving and effective communications, your staff will gain a better understanding of customer service and be able to carry out their jobs in a customer-friendly, positive manner, ultimately improving customer loyalty.

Customer Service Training Courses

Advice and Guidance QCF Level 3

This qualification is primarily aimed at candidates who provide advice and guidance support to others.

Advice and Guidance QCF Level 4

This qualification is primarily aimed at candidates who provide advice and guidance support to others.

Business and Administration QCF/NVQ Certificate Level 1

This qualification is ideal for you if you are just starting out and want to learn how to carry out basic administrative tasks.

Business and Administration QCF/NVQ Certificate Level 2

This qualification is ideal if you want to gain a qualification which recognises and confirms your skills and competence in a range of administrative tasks or if you are aspiring to progress to a supervisory or team leading role in the future.  

Business and Administration QCF/NVQ Certificate/Diploma Level 3

The City & Guilds Level 3 QCF/NVQ Certificate in Business and Administration is aimed at supervisors, new managers and those performing first line management duties.

Calming the Storm - Difficult Customer Resolutions

This course is aimed at individuals of all levels who deal with customers in their job role.

Contact Centre Operations QCF Certificate Level 2

This qualification is suitable for those who have particular customer service and administrative job roles within the contact centre industry.  

Contact Centre Operations QCF Diploma Level 3

This qualification is for those who have particular customer service and administrative job roles in a supervisory, team leading or coaching capacity within the contact centre industry / contact centre department  

Contact Centre Operations QCF Diploma Level 4

This qualification is suitable for those who have management roles within the contact centre industry / contact centre department.

Customer Service Certificate QCF Level 1

This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement.

Customer Service Certificate QCF Level 2

This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. 

Customer Service Diploma QCF Level 3

This qualification is aimed at candidates who will be delivering and managing service and will be accountable in their area of practice.

Defining and Enhancing the Customer Service Experience

This course is aimed at individuals of all levels who deal with customers in their job role. The individuals can include front line staff, managers and supervisors. 

Improving Customer Relations Through Effective Communication

This course looks at the variety of methods in which communication can be presented between customers and colleagues, and how using these effectively can improve these relationships and encourage customer loyalty.  

Retail Knowledge VRQ

Credit-based, the Retail Knowledge Awards and Certificates will be available at Levels 2 and 3 of the Qualifications and Credit Framework and are being designed to expand essential knowledge and understanding of the retail field.

Retail Skills Level 1 QCF

This is a work-based qualification where candidates are expected to provide evidence of their competency whilst performing their everyday tasks. 

Retail Skills Level 2 QCF

These are work-based qualifications where candidates are expected to provide evidence of their competency whilst performing their everyday tasks

Retail Skills Levels 3 QCF

This is a work-based qualification where candidates are expected to provide evidence of their competency whilst performing their everyday tasks. 

Understanding the Principles of Retail Sales (pre-employment)

The course is designed for anyone considering working in a retail environment where customers are given assistance, whether at the point of payment or during stock handling.

Training Needs Analysis

Complete the form so we can identify the perfect training solutions for your business.

Extensive Portfolio

Discover our wide range of professional training courses.

Book Now

Call us on: 01792 284400.

 

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Customer Feedback

“The Regional Training Agency seeks to provide relevant, practical and professional high quality training for support staff in schools.  Working in association with GCS Training has meant we’ve been able to offer hands-on training in the workshop, for site staff wishing to improve their practical skills.  The facilities and training were excellent, and received outstanding evaluations from our delegates.  We’re thrilled with the result and look forward to working with GCS Training at Gower College Swansea again in the future.www.rta-training.co.uk   ”
Jemima Malam | Regional Training Agency