For your business to have an impact for all the right reasons, your customer care needs to be spot on! We offer a range of industry-recognised qualifications for those that are new to working in a customer care environment to those that are responsible for managing customer care services. By looking at impression and image, problem solving and effective communications, your staff will gain a better understanding of customer service and be able to carry out their jobs in a customer-friendly, positive manner, ultimately improving customer loyalty.
Customer Service Training Courses
“The Regional Training Agency seeks to provide relevant, practical and professional high quality training for support staff in schools. Working in association with GCS Training has meant we’ve been able to offer hands-on training in the workshop, for site staff wishing to improve their practical skills. The facilities and training were excellent, and received outstanding evaluations from our delegates. We’re thrilled with the result and look forward to working with GCS Training at Gower College Swansea again in the future.www.rta-training.co.uk
Jemima Malam | Regional Training Agency