Contact Centre
Contact Centre
These nationally-recognised qualifications cater for all those working in contact centre environments. Depending on the level, the courses cover developing personal and organisational effectiveness, customer service delivery, health and safety procedures, the use of systems and technology, team supervision, dealing with difficult customers, resource planning and management techniques.
Contact Centre Training Courses
Contact Centre Operations Level 3 (Apprenticeship)
NVQ Contact Centre Operations Level 2
NVQ Contact Centre Operations Level 3
Contact Centre Operations Level 2 ( Foundation Apprenticeship)
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Neath Port Talbot CBC
Featured Course
Tis qualification aims to develop higher level study skills and more extensive knowledge of housing.
It will therefore be of equal interest to:
Those who are developing their career and building on Level 3 qualifications
Those who already have an alternative degree.
The qualification is designed for individuals who aspire to managerial roles or have recently been promoted into such a position.