Contact Centre
Contact Centre
These nationally-recognised qualifications cater for all those working in contact centre environments. Depending on the level, the courses cover developing personal and organisational effectiveness, customer service delivery, health and safety procedures, the use of systems and technology, team supervision, dealing with difficult customers, resource planning and management techniques.
Contact Centre Training Courses
Contact Centre Operations Level 3 (Apprenticeship)
NVQ Contact Centre Operations Level 2
NVQ Contact Centre Operations Level 3
Contact Centre Operations Level 2 ( Foundation Apprenticeship)
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Customer Feedback
“I have found GCS Training and its assessors to be very thorough and use their time on site to provide the highest standard. They provide a lot of one-to-one coaching for individuals who perhaps find it harder than others.
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Paul Trew, Site Manager, Q Park
Featured Course
The NEBOSH National Certificate in Environmental Management will benefit learners who are seeking to gain a formal qualification in Environmental Management.